The British Academy for Training and Development present this training course in (Excellence in Hotel Services and Customer Satisfaction) for all professionals wishing to excel and innovate in Hotel Service Management, since innovations and creativity play the biggest role in Tourism Promotion and Development. Excellence is the most important element to consider when initiating any new business, whether in the field of Tourism, Hotels or in any other economic activity.

Successive developments in the field of tourism and hotel services have highlighted exceptional activities in the pursuit to raise efficiency of competitive performance, as new management concepts have emerged and contributed to the overall development and improvement of such hospitality capabilities, concepts such as Increasing Flexibility, Product Diversification and Optimal Investment of the highest possible quality compared with other competitors in the market. To achieve these results, diversity was highly required in hotel services and features, to satisfy all tastes, and to work as one of the important tourist attractions, besides optimization of Human Resources and competencies, Encouraging Creativity, and supporting R&D efforts to improve quality and diversification of services.

The British Academy for Training and Development presents this training course for the following audience:

• Owners and Directors of Tourism and Travel Agencies or any other Tourism Sector.
• All Employees in hotels or other tourism sectors.
• Hotel Receptionists to enhance their abilities to satisfy clients.
• All hotel employees and workers who have direct contact with clients.
• Persons wishing to initiate their career in tourism and hotel services sector.
• Trainees with years of experience in communications or public relations
• Employees assigned to deal and interact with important and concerned personalities

How will participants benefit from the course?

After completing the program, participants will be able to master the following:

• Comprehensive strategies for Management of Hotel Services.
• Modern concepts of Luxurious Hotel Services.
• Various activities in hotel establishments, and methods of alignment with the overall corporate strategy.
• Hotel development on the long term.
• Understanding the universal principles of protocol, etiquette, professional code of conduct.