Information Technology in Hotel Front Offices


The British Academy for Training and Development offers this training course in (Information Technology in Hotel and Tourism Sector) to all professionals wishing to learn global visions and methods of both Tourism and Hotel Industries, and especially for those who seek to acquire advanced knowledge in Technological usages, applications, and aspects for successful Management of Tourism Faculties.

The application of computers has revolutionized application of methods and techniques in tourism industry, dominant economies today have as their major activities the search, collection, processing, and distribution of information in order to provide services to tourists. Airlines, Travel Agencies, Hotels, Car Rental companies increasingly adopt computers to enhance service, satisfy tourists, and improve business process. All countries around the world are nowadays interested in attracting the greatest possible numbers of tourists. In order to achieve this goal, each country endeavors to exert maximum efforts to achieve this objective. Some strategies have succeeded while others have failed. This course involves the reasons for success or failure, in addition to the current general global vision regarding Tourism and Hotel Marketing.

Objectives and target group

The British Academy for Training and Development presents this course for the following audience:

  • Hotel Managers and owners.
  • Directors of Hotels and Resorts.
  • Personnel of Tourism establishments and facilities.
  • Supervisors of hotel Reception and Front Office Departments.
  • Owners of Tourism Establishments.
  • Professionals wishing to operate Hotels and Tourism Facilities in a professional way.

How will trainees benefit from the Course?

After completing the program, trainees will be able to master the following topics:

  • Management of hotels in a systematic manner and professional methods.
  • Informing personnel working in hotels how to properly and effectively deal with tourists and handle their requirements, starting from reception until leaving.
  • Developing the concept and framework of Hotel Functions.
  • Trainees would be provided new ideas to support their hotel projects.
  • Effective methods to deal with and receive tourists, regardless of their cultures and nationalities.
  • Introducing trainees to the most recent marketing channels and modern methods for Tourism Projects.
  • Developing Tourism Projects under a successful Marketing Strategy.
  • Hotel Management under methodology depends on the balance between customer satisfaction and marketing functions.
  • Hotel Marketing through adoption of Reception Strategy and Code of Conduct.

Course Content

  • Tourism: Definition, Concepts, and its significant role in both economic and social aspects.
  • Applications of Information Technology in Hotel and Tourism Management.
  • Training personnel working in the field of Tourism to manage the facility in a systematic manner.
  • Training hotel staff to deal with tourists and developing a good image of the hotel.
  • Non-traditional marketing strategies, includes websites and management of social media platforms.
  • Basic needs and services to be provided within the Tourism Facilities.
  • Achieving Excellence and Uniqueness by offering Non-Traditional Quality Services.
  • Understand successful methods of PR strategic planning.
  • Transfer compelling corporate image to the public opinion.
  • Develop solid business relations with all tourism service providers in the Tour and Travel Sector.
  • Build comprehensive business image of the Tour and Travel Sector in the state.
  • Defining the Long-Term or Short-Term Objectives for campaign implementation.
  • The major role of the Media in Tourism Development.
  • The role of Tourism Media in the overall economic advancement of the country.
  • Methods of Tourism promotional campaigns of the major tourist attractions.

Course Date





Course Cost

Note / Price varies according to the selected city

Members NO. : 1
£2900 / Member

Members NO. : 2 - 3
£2320 / Member

Members NO. : + 3
£1885 / Member

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