Risk management in healthcare comprises the clinical and administrative systems, processes, and reports employed to detect, monitor, assess, mitigate, and prevent risks. By employing risk management, healthcare organizations proactively and systematically safeguard patient safety as well as the organization’s assets, market share, accreditation, reimbursement levels, brand value, and community standing.

The Value and Purpose of Risk Management in Healthcare Organizations

Deployment of healthcare risk management has traditionally focused on the important role of patient safety and the reduction of medical errors that jeopardize an organization’s ability to achieve its mission and protect against financial liability. But with the expanding role of healthcare technologies, increased cybersecurity concerns, the fast pace of medical science, and the industry’s ever-changing regulatory, legal, political, and reimbursement climate, healthcare risk management has become more complex over time.

Who is it for?

• Department managers.
• Managers of total quality management departments.
• Qualified for total quality management.
• Those interested in improving the quality of health services.
• All workers in health departments in administrative centers.
• Anyone who finds himself in need of this course. 

How attendees will benefit?

• The importance of enhancing and determining the quality of organization and management in health centers in general.
• How to improve the quality of health care in hospitals.
• The extent of the actual need for all health institutions, organizations and hospitals at all levels.
• Ways to support continuous development and encourage teamwork to improve comprehensive quality techniques.
• Learn about the latest methods in modern risk management.
• Learn about the most prominent recent studies in risk management and how to benefit from them in your organization.
• Learn about global experiences in modern risk management.

• Introduction to risk management and quality improvement in healthcare institutions.
• An overview of overall quality.
• The importance of comprehensive quality.
• Total quality concepts.
• Concepts of quality standards for human resources.
• Concepts of technical and health quality standards.
• Health services quality applications.
• Standards for adopting comprehensive quality principles.
• Total quality management in health care.
• Principles of total quality management.
• Quality assurance and control.
• Tools for managing the quality management process.
• The concept of Six Sigma in health care.
• Concepts of risk management and quality improvement and their importance in health institutions.
• Identify the basic tools and concepts used in risk management and quality improvement.
• Identify types of potential health risks and apply risk analysis tools such as Root Cause Analysis and Failure Mode and Effects Analysis.
• Study quality improvement tools such as key performance indicators (KPIs) and the quality improvement cycle (PDCA).
• Analysis of continuous improvement and the strategy for achieving it in health institutions.
• Learn how to apply quality management tools such as Experience for design and S5 technology to improve operations and efficiency.
• Develop plans to manage health incidents and emergencies and implement them effectively.
• The capabilities necessary for rapid emergency response and development of response plans.
• Basics of risk analysis and health risk assessment.
• Learn how to identify and analyze potential risks in health institutions.
• Applying health risk assessment tools and classifying them according to priorities.
• Strategies to mitigate and address health risks.
• Use prevention and preventive measures to address health risks.
• Basics of health accident and emergency management.
• Dealing with health incidents and emergencies and developing effective response plans.
• Implement preventive measures to reduce the negative impact of health incidents.
• Analyze data and evaluate performance to improve health operations and outcomes.
• The importance and foundations of providing intensive care and achieving patient satisfaction.
• Improving patient experience and care and developing processes to meet their needs.
• Use surveys and evaluations to measure and improve patient satisfaction.
• Continuously improve quality and performance through continuous monitoring and evaluation.
• Ways to support continuous development and encourage teamwork to improve comprehensive quality techniques.
• The latest methods in modern risk management.
• The most prominent recent studies in risk management and how to benefit from them in your organization.
• Applying best practices and achieving innovation and continuous improvement in health institutions.
• Case studies and practical applications.