One of the most important methods of developing and improving the work within the company is to improve the conditions and atmosphere surrounding this work, where the worker and office managers and departmental officials are the essential element that with the development of their performance is developing the work of the company and with the decline of their interest and confidence in the work done problems appear, and perhaps the psychological aspect and the material aspect of the most important aspects Which must be taken into consideration by the company manager and responsible, and to gain the satisfaction of employees must be removed barriers and spaces between the manager and employees and the formation of a family work success represents the success of all and failure represents the failure of all, methods and ways to win the satisfaction of workers will be traded Within the program of the course with its different approaches

The first step in building organizations is to manage excellence. The precise and clear definition of the desired goals and objectives should be adopted and adopted as a basis for planning and guidance in all areas of activity in the organizations as well as being the most important measures in order to identify the levels of achievement. The organizations work in a changing social, political and economic environment, and cultural factors and scientific and technical developments interact in the re-shaping of societies, their development, their systems and their value systems. To its surroundings.

Career development has gained great importance in all organizations of state institutions, and has been dependent on important tasks such as  organizational administrative  and organizational structures and to study the procedures and work to simplify these procedures through the distribution of manpower and training and create the appropriate office environment for their work and provide the appropriate atmosphere that enables staff to live in the highest levels of functionality in terms of quantity and quality, Career development seeks to raise the level of management awareness among employees and spot the  light on various aspects of development which focuses on the work environment and facilitates the performance of service and performance improvement by suggesting the best ways and explained the ways by  using latest technologies that help to achieve all the general objectives.

• Concept & Definition of customer service?
• Contribution in service culture.
• Verbal positive Communication.
• The close relationship between the strategy and excellence models.
• Development of strategy in enterprises.
• Advanced strategic planning.
• Quality management and strategic planning.
• Educational excellence methodologies.
• Advantage strategies to management excellence in enterprises and companies.
• Evaluation processes using the excellence model.
• Receive interviews.Comprehension concept and score monitoring.
• The concept and nature of career development.
• Objectives of administrative and career development.
• Organizational website for administrative development.
• Tasks and duties of administrative development.
• Meaning and vision of career development.
• Personnel specialist skills.
• Career development and its importance in developing the work of institutions and companies.