Training Course in the European Excellence Model EFQM


Career development has gained great importance in all organizations of state institutions, and has been dependent on important tasks such as  organizational administrative  and organizational structures and to study the procedures and work to simplify these procedures through the distribution of manpower and training and create the appropriate office environment for their work and provide the appropriate atmosphere that enables staff to live in the highest levels of functionality in terms of quantity and quality, Career development seeks to raise the level of management awareness among employees and spot the  light on various aspects of development which focuses on the work environment and facilitates the performance of service and performance improvement by suggesting the best ways and explained the ways by  using latest technologies that help to achieve all the general objectives.

Over the past years, the European Foundation for Quality Management has conducted in-depth studies to achieve a comprehensive quality model, through which the results of the institutions' work will be improved, until the European Foundation for Quality Management (EFQM) has been established which provides the basic structure of an integrated management system for the organization. Understanding the existing relationships in the organization itself.

This course is the essential introduction to the EFQM Excellence Model. It is particularly relevant if you are responsible for leading organisation-wide improvement projects. It is also strongly recommended as preparation for the EFQM Assessor Training and the managing an EFQM Self- Assessment course.

Objectives and target group

Why Attend?
What is the definition of excellence? What are the fundamental concepts that organizations need to
embody in order to become excellent? Are there criteria for excellence that an organization can use to
assess itself? How to ensure continuous improvement across all aspects of the organization? The
EFQM excellence model was developed to answer all of the above questions. In this course, we will
explain the EFQM excellence model and its 3 main components. Participants will be able to review,
reflect on and practice each component in a group environment. Upon completion, participants will be
able to assess their organizations’ level of excellence and determine areas for strategic improvement.

Course Methodology:
This course uses a set of workshops which enable the participant to reflect on the EFQM topics
covered. It also introduces the 'Quick Check' Excel based assessment tool.

Course Objectives

  • By the end of the course, participants will be able to:
  • Use self assessment as an improvement tool
  • Develop a roadmap for their organization’s action plan
  • Prioritize improvement actions to ensure effective use of resources
  • Develop a plan to engage people within their organization to drive
  • improvement efforts
  • Utilize tools and techniques to improve performance
  • Defend EFQM’s levels of excellence to determine own goals and aspirations
  • Recognize the cultural aspects of excellence to improve non tangible strengths

Target Audience
Professionals, leaders, supervisors and all those who are engaged in excellence, quality management
implementation and improvement of organizational performance. Individuals who are leading or
participating in organizational effort to apply for distinguished national and international quality
awards based on the EFQM model will also find the course beneficial.

Course Content

  • Methods of sustainable excellence.
  • The use of the European model of excellence.
  • Concept concepts.
  • The pillars of excellence.
  • RADAR logic.
  • The concept and nature of career development.
  • Objectives of administrative and career development.
  • Organizational website for administrative development.
  • Tasks and duties of administrative development.
  • Meaning and vision of career development.
  • Personnel specialist skills.
  • Career development and its importance in developing the work of institutions and companies.
  • Achieving excellence
  • Business management
  • Leadership skills
  • Continuous improvement
  • Strategy management
  • KPI management

Course Date





Course Cost

Note / Price varies according to the selected city

Members NO. : 1
£2970 / Member

Members NO. : 2 - 3
£2376 / Member

Members NO. : + 3
£1930.5 / Member

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