Different companies compete in one sector to improve the quality of their products from the study of the satisfaction of their customers and the satisfaction of customers of competitors, and remains to determine the quality of the product of the task of the management team and the team of total quality control, which must coordinate with workers and employees and management on the one hand, and management and customers on the other hand, In order to reach a high-quality product.
The British Academy for Training and Development holds a training course in total quality control based on its interest in customer satisfaction and its desire to improve quality in order to reach high quality products in various sectors. Customer satisfaction is the first criterion by which the total quality is controlled and the label is high or low quality.
Objectives and target group
Who should attend?
Managers of Total Quality Departments.
Responsible for improving and developing work.
employees of projects and Research & Development centers
specialists in quality and performance excellence
specialists in occupational safety, health and environment
interested and students in the field of quality.
Anyone who wish to study quality systems and standards in order to improve production methods.
How attendees will benefit?
After completion of the programme, delegates will be able to know:
Determine the overall quality standards from the point of view of customers.
Determining the overall quality standards from the point of view of management and producers.
Determining the overall quality standards from the point of view of the personnel working to raise their loyalty.
Ability to study and develop methods of work.
Ability to monitor and follow up work to identify gaps and avoid them.
Identify basic concepts of quality and total quality management
TQC and the dissemination of a culture of change
TQC as an input to develop the competitive advantage of economic institutions and concepts of institutional excellence
Total Quality Management and Continuous Improvement (Kaizen)
Provide participants with the necessary skills and tools to implement the concept of TQC.
Basic concepts of quality
Principles and principles of quality
Quality dimensions (products - services)
Quality Management System
Total Quality Management
International Standard ISO 9001/2015 (Quality Management System)
Statistical methods of quality control
Kaizen methodology for improving quality
Six Sigma methodology for quality improvement
Standards of Institutional Excellence according to the European Model (EFQM)
Note / Price varies according to the selected city