The British Academy for Training and Development offers this training program titled "Modern Methods to Simplify Work System Procedures under the Total Quality Management Approach", which aims to develop participants’ capabilities in understanding and applying the latest administrative practices that contribute to improving institutional performance and facilitating administrative procedures according to Total Quality Management (TQM) concepts.

Given the rapid developments in work environments, there is an urgent need to reconsider traditional administrative systems and transform them into more flexible, effective procedures that meet the requirements of quality and institutional excellence. This program provides a comprehensive framework for understanding the relationship between procedural simplicity and quality outcomes, equipping participants with practical tools to build modern work systems characterized by efficiency and transparency, enhancing the satisfaction of both internal and external beneficiaries. The program also highlights the importance of aligning organizational procedures with internationally recognized quality standards and offers an advanced perspective on effectively managing institutional change when implementing simplification and continuous improvement initiatives.

Who Should Attend?

• Managers of departments and divisions in governmental and private institutions.

• Administrative development and institutional performance improvement officers.

• Staff working in quality and institutional excellence departments.

• Employees involved in planning and implementing administrative procedures.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Enable participants to analyze current administrative procedures and identify areas of complexity.

• Provide participants with the latest methods to scientifically and systematically simplify work systems.

• Enhance participants’ understanding of Total Quality Management concepts and their relationship to procedure simplification.

• Develop participants’ skills in designing flexible work procedures aligned with excellence standards.

• Improve institutional work efficiency by eliminating waste and achieving workflow continuity.

Total Quality Management Concepts and Administrative Procedures

• Total Quality Management Concept and Objectives in Modern Institutions

  • Origins and evolution of the Total Quality Management approach

  • Principles of quality and their impact on the work environment

  • Relationship between quality and administrative procedures

• Administrative Procedures: Types and Role in Organizing Work

  • Concept and importance of administrative procedures

  • Types of procedures in organizational structures

  • Impact of complex procedures on work efficiency

Diagnosis and Analysis of Existing Procedures

• Practical Methods for Analyzing Current Work Systems

  • Steps for analyzing administrative procedures

  • Tools for procedure analysis (flowcharts, documentation templates)

  • Identifying gaps and points of complexity

• Measuring Institutional Performance and Linking it to Procedures

  • Performance indicators related to procedures

  • Analyzing operational results versus procedural efficiency

  • Evaluating the impact of procedures on the beneficiary experience

Simplification Methodologies and Continuous Improvement

• Modern Methods for Simplifying Work Procedures

  • Business Process Reengineering (BPR) approach

  • Applying continuous improvement techniques (Kaizen)

  • Principle of eliminating unnecessary steps

• Designing Effective and Flexible Procedures

  • Basic principles for designing the ideal procedure

  • Integrating technology into process simplification

  • Ensuring interdepartmental integration

Integration between Simplification and Total Quality Management

• Linking Simplification Initiatives with Institutional Quality Standards

  • International institutional quality models (EFQM, ISO 9001)

  • Alignment of procedures with quality policies

  • Strategic impact of simplification on achieving excellence

• Managing Change in the Work Environment During Procedure Simplification

  • Resistance to change and how to address it

  • Strategies to involve employees in the change process

  • Leadership support in implementing procedural changes

Evaluation and Development of Future Work Systems

• Monitoring and Evaluating the Efficiency of Simplified Procedures

  • Tools to measure success after simplification

  • Productivity and effectiveness improvement indicators

  • Periodic review of procedures according to work variables

• Anticipating the Future of Administrative Procedures in the Digital Transformation Era

  • Modern trends in operations management

  • Integration of artificial intelligence with procedure simplification

  • Importance of digital transformation in enhancing administrative system efficiency