The British Academy for Training and Development offers this training program in Writing Effective Policies and Procedures with the aim of building a structured and in-depth understanding of how to develop policies and procedures that support organizational stability and enhance administrative and regulatory compliance. Clearly written policies and well-designed procedures are among the most critical tools organizations rely on to regulate internal operations and define relationships among various entities within the organizational structure.

This program focuses on equipping participants with the practical skills and knowledge required to draft policies characterized by clarity and consistency, as well as procedures capable of translating general directives into tangible, actionable steps. Participants will also gain insight into the full development lifecycle, beginning with organizational needs analysis, progressing through drafting and documentation, and concluding with dissemination, review, and continuous updating. This program represents a practical response to the needs of organizations seeking to improve the quality of their organizational decisions and ensure the sustainability of their operations in accordance with high standards of professionalism and governance.

Who Should Attend?

• Human resources and administrative professionals in public and private sector organizations.

• Department managers and supervisors overseeing organizational and operational teams.

• Individuals responsible for developing or updating institutional policies and procedures.

• Professionals working in governance, internal audit, and quality management roles.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the fundamental distinction between policies and procedures.

• Build practical capabilities to draft organizational documents using clear methodological standards.

• Develop skills in structuring and organizing regulatory texts to ensure ease of reference.

• Enhance the ability to evaluate the effectiveness of existing policies and procedures and improve them.

• Apply a structured framework that supports legal and regulatory compliance of institutional policies.

• Core Organizational Definitions

  • The differences between policy, procedure, manual, and regulation.

  • The importance of policies and procedures in institutional operations.

  • Key characteristics of well-developed organizational documents.

• Institutional Objectives of Policies

  • Supporting organizational strategy and achieving institutional goals.

  • Managing expectations between management and employees.

  • Standardizing decision-making practices across the organization.

• Organizational Scope of Policies

  • Clearly defining the boundaries of policy application.

  • Distinguishing between general and specialized policies.

  • The role of hierarchical structure in defining scope.

• Core Structure of a Policy

  • Clear and precise policy titles.

  • Purpose and objective statements.

  • Definition of roles, responsibilities, and authorities.

• Language and Tone

  • Using clear, formal, and non-technical language.

  • Avoiding ambiguity and interpretive phrasing.

  • Maintaining neutrality and objectivity.

• Policy Alignment and Integration

  • Ensuring consistency with existing policies.

  • Identifying related and reference policies.

  • Managing overlap across different organizational areas.

• Defining Functional Procedures

  • Describing steps in logical and chronological order.

  • Identifying responsible and reviewing parties.

  • Highlighting tools and resources used.

• Documenting Procedures Effectively

  • Using clear and actionable procedural verbs.

  • Focusing on expected outcomes.

  • Including timeframes for each step.

• Supporting Documents and Appendices

  • Forms and templates linked to procedures.

  • Flowcharts and procedural diagrams.

  • Internal document references and links.

• Identifying Organizational Gaps

  • Reviewing undocumented practices.

  • Assessing administrative and operational risks.

  • Reviewing internal and external audit findings.

• Data and Information Collection

  • Conducting interviews with relevant stakeholders.

  • Reviewing existing documentation.

  • Leveraging operational feedback and observations.

• Setting Development Priorities

  • Policies with the greatest impact on performance.

  • Areas of duplication or overlap.

  • Compliance-related and legally driven areas.

• Developing the Policy Framework

  • Main and sub-headings.

  • Introductions, terminology, and objectives.

  • Scope, procedures, and references.

• Awareness and Communication Strategies

  • Employee orientation and briefing sessions.

  • Dissemination of key policy summaries.

  • Establishing internal communication channels for new policies.

• The Role of Policies in Institutional Governance

  • Strengthening transparency and accountability.

  • Regulating administrative and formal relationships.

  • Achieving balance between centralization and flexibility.