The British Academy for Training and Development offers this training program on Emerging Tasks for the Executive Secretary, designed to equip participants with the latest knowledge and skills required for the executive secretary role in today’s modern, dynamic, and increasingly complex work environments.

The program addresses new tasks that have arisen due to changes in the business environment, adoption of digital technology, and the expanding role of the executive secretary, which now includes corporate communication skills, time and stress management, and the integrated organization of administrative and information tasks.

The program also highlights modern executive secretarial practices, emphasizing their vital role in supporting senior management and directly influencing decision-making efficiency and organizational performance.

Who Should Attend?

• Executive secretaries in government and private organizations.

• Administrative assistants in senior management offices.

• Administrative support staff seeking professional development.

• Individuals interested in working in modern executive secretarial roles.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Identify the emerging tasks of the executive secretary in evolving work environments.

• Enhance organizational, coordination, and administrative communication skills.

• Gain knowledge of technology tools that support office work.

• Effectively manage time and workplace stress.

• Understand the executive secretary’s new role in supporting senior management and decision-making.

• Evolution of the Executive Secretary Concept

  • Difference between the executive secretary and administrative assistant

  • Traditional roles versus emerging tasks of the executive secretary

  • The executive secretary as a key link between management and employees

• Responsibilities of the Secretary in the Modern Workplace

  • Managing sensitive information and data

  • Supporting management in decision-making

  • Professional interaction with internal and external stakeholders

• Effective Communication in the Workplace

  • Written and verbal communication tools

  • Writing professional administrative correspondence

  • Interacting with different management levels

• Building the Professional Image of the Executive Secretary

  • Professional reception and handling of inquiries

  • Body language and professional etiquette

  • Managing difficult and critical situations

• Organizing the Modern Office

  • Planning a comfortable and functional office layout

  • Prioritizing and scheduling daily tasks

  • Effectively handling visitors and meetings

• File and Records Management

  • Classification of paper and electronic files

  • Document archiving and data security

  • Using office information management software

• Digital Applications Supporting the Executive Secretary

  • Email and appointment management software

  • Using spreadsheets and digital data tools

  • Remote collaboration tools and meeting organization

• Working in a Digital Environment

  • Digital security and information protection

  • Using organizational digital systems

  • Continuously updating technical skills

• Smart Time and Task Management

  • Priority-setting skills

  • Scheduling and follow-up tools

  • Reducing time waste in repetitive tasks

• Handling Work Stress

  • Sources of stress in the executive secretary environment

  • Coping strategies and stress management techniques

  • Balancing performance quality with daily pressures