The British Academy for Training and Development offers this training program titled “E-Tickets Management” as part of its ongoing commitment to delivering high-quality professional programs that align with the fundamental transformations in the aviation and travel sector. As electronic tickets have become the cornerstone of modern reservation and travel management systems, this program is designed to provide participants with a solid professional understanding of their operational and regulatory framework. The program emphasizes accuracy in data entry, procedural integrity, and compliance with internationally recognized rules and standards governing electronic ticketing.

In addition, the program highlights all stages of handling electronic travel tickets, starting from reservation creation through ticket issuance, amendments, and cancellations, while clarifying fare conditions and restrictions associated with different pricing categories. Particular attention is given to the financial and administrative aspects of ticket issuance, recognizing their critical role in ensuring transparency, operational consistency, and effective coordination among stakeholders.

This program equips participants with a comprehensive perspective and practical professional insight that strengthens their ability to manage daily operational requirements with confidence and professionalism within airlines and travel agencies, ultimately enhancing service quality and reinforcing best practices in electronic ticket management.

Who Should Attend?

• Employees of airlines and travel and tourism agencies.

• Staff working in reservations and ticketing departments.

• Supervisors and customer service personnel in the travel sector.

• Professionals seeking to advance their careers in electronic ticketing.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Establish a solid knowledge base of electronic ticketing concepts and components.

• Clearly identify the systems and regulations governing electronic ticket issuance.

• Enhance the ability to manage reservations and ticket modifications efficiently.

• Develop a clear understanding of pricing structures and financial aspects of electronic tickets.

• Strengthen accuracy and professional compliance in ticketing procedures.

• Comprehensive Overview of E-Tickets

  • Evolution of e-tickets within the aviation industry.

  • The strategic role of e-tickets in modern travel systems.

  • International regulatory bodies and approved standards.

• Structure of the E-Ticket

  • Core passenger and flight information.

  • Airline and airport codes and their applications.

  • General conditions of carriage and operational limitations.

• Reservation and Ticketing Systems

  • Introduction to global distribution and reservation systems.

  • Reservation creation and linkage to ticket issuance.

  • Confirmation procedures and record retention.

• E-Ticket Issuance Controls

  • Essential requirements for accurate ticket issuance.

  • Data review and validation processes.

  • Documentation of issuance procedures in line with standards.

• Managing Amendments to E-Tickets

  • Types and scope of permitted ticket changes.

  • Guidelines for modifying schedules and routes.

  • Updating ticket and reservation data.

• Cancellation and Refund Policies

  • Approved rules for ticket cancellation.

  • Procedures for full and partial refunds.

  • Documentation requirements for cancellations and refunds.

• Pricing Structure and Applicable Fees

  • Components forming the ticket fare.

  • Mandatory taxes and additional charges.

  • Fare variations based on travel classes and categories.

• Financial Management of E-Tickets

  • Accepted payment methods and procedures.

  • Financial settlement with airlines.

  • Organization and retention of financial records.

• Common Errors in E-Ticket Handling

  • Passenger data entry inaccuracies.

  • Route and schedule discrepancies.

  • Operational impact of errors on passengers and carriers.

• Professional Compliance and Quality Performance

  • Adherence to approved policies and procedures.

  • Protection of passenger data confidentiality.

  • Enhancing accuracy and efficiency in daily operations.