The British Academy for Training and Development presents this training course in (Ticketing and Travel Management) to all professionals wishing to acquire advanced skills in the field of Tourism Management, and Operations of Airline Ticketing process, and for those who seek to obtain further abilities on the major administrative stages of searching, booking , purchasing, of Air Flight Tickets.

Tourism is basically a travel activity, for purposes of entertainment, discovery, education, or other purposes of travel and visiting new places, Tourism includes availability of various services related to travel, while tourist is the person who travels for tourism for more than eighty kilometers away from his home, under the definition of International Tourism Organization. When we intend to travel by plane, we soon encounter many obstacles related to booking, features, timing tables, discounts, purchasing tips, and other related issues concerning the required aircraft services and procedures. The objective of this training course is to develop a general perspective of the proper methods to handle the administrative matters related to airport and travel procedures.

Objectives and target group

The British Academy for Training and Development presents this course for the following audience:

  • Directors and owners of Tourism Establishments and Facilities.
  • Supervisors of Booking and Ticket Departments in Airlines and Travel Establishments.
  • Personnel in charge of booking airline tickets for corporate executives.
  • Directors of Airport Ticketing Departments.
  • Staff at Airport Information Sections.

How will trainees benefit from the Course?

After completing the program, trainees will be able to master the following topics:

  • Rules and Regulations of Travel and Ticket Issuance.
  • Tourism Management under scientific and systematic action plan.
  • Proper management methods of Airport Administrative Issues as may be required.
  • The most effective methods to handle and develop relationships between Passengers and Airport Staff.
  • Direct channels of reservation and issuance of Airline Tickets.
  • Other options for Airline Ticketing through other channels and bank accounts.
  • Methods to create a special account for each client (passenger).

Course Content

  • Tourism: Definition, concepts, its important role.
  • Tourism Management Strategies.
  • Developing Easy Communication Guidelines to be observed by all staff of Airport Administrative Sector.
  • Modern methods of booking, to avoid the old school traditional bureaucratic methods.
  • New ways to facilitate booking and ticketing procedures.
  • Guidelines and Code of conduct, for receiving client calls, procedures and warranties required for booking by phone.
  • Formal behavior required to be adopted by Ticketing Personnel at the airport.
  • Initial information that all clients shall be aware of, upon purchasing an Air Ticket.

Course Date





Course Cost

Note / Price varies according to the selected city

Members NO. : 1
£2900 / Member

Members NO. : 2 - 3
£2320 / Member

Members NO. : + 3
£1885 / Member

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