The British Academy for Training and Development offers this training program entitled “Modern Office Management and Advanced Secretarial Skills” with the aim of enhancing administrative and secretarial competencies and enabling participants to perform their roles efficiently in modern work environments.

The program highlights contemporary concepts of office management and reflects the evolving role of advanced secretarial staff from traditional administrative functions to a professional role that actively supports senior management and decision-making processes. It covers best practices in organizing office work, managing time, handling correspondence, and controlling information flow, contributing to improved administrative performance and organizational discipline. The program also places strong emphasis on professional communication skills, meeting management, and the effective use of modern office technologies, in line with organizational and technological developments. Designed in a structured and integrated manner, this program equips participants with practical tools and professional insight to manage offices with efficiency, confidence, and distinction.

Who Should Attend?

• Executive secretaries and assistants to senior management.

• Administrative staff and office management professionals.

• Office coordinators in public and private sector organizations.

• Individuals seeking to enhance their skills in modern office management and advanced secretarial work.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Develop participants’ skills in modern office management practices.

• Enhance professional competence in advanced secretarial functions.

• Strengthen organizational, time management, and prioritization skills.

• Improve administrative communication and official correspondence skills.

• Elevate professionalism in supporting executive and managerial roles.

• Concept of Modern Office Management

  • Evolution of office management and its role in organizational performance.

  • Characteristics and requirements of the modern office environment.

  • Responsibilities of office managers and advanced secretaries.

• Role of Advanced Secretarial Functions

  • Transition from routine tasks to executive support roles.

  • Professional relationship with senior management.

  • Ethics, confidentiality, and professional conduct.

• Work and File Organization

  • Methods for organizing paper-based and electronic files.

  • Information management and confidentiality.

  • Efficient access and retrieval of records and data.

• Time and Priority Management

  • Concepts of time management in office operations.

  • Setting and managing daily priorities.

  • Handling work pressure and multitasking effectively.

• Administrative Correspondence and Reports

  • Preparing official correspondence professionally.

  • Structuring and formatting administrative reports.

  • Accuracy and clarity in written communication.

• Effective Administrative Communication

  • Internal and external communication skills.

  • Professional etiquette in workplace communication.

  • Dealing with different personality styles.

• Meetings and Schedule Management

  • Planning and organizing meetings effectively.

  • Preparing agendas and writing meeting minutes.

  • Following up on decisions and action items.

• Handling Visitors and Telephone Communication

  • Professional reception and visitor management.

  • Managing telephone calls efficiently.

  • Representing the organization with professionalism.

• Office Technology and Support Tools

  • Using technology to support office management tasks.

  • Organizing work through electronic systems.

  • Enhancing productivity through modern office tools.

• Professional Excellence in Secretarial Work

  • Building a professional image for advanced secretarial roles.

  • Personal development and career progression.

  • Preparing for future challenges in the workplace.