The British Academy for Training and Development presents this training course in "Achieving Leadership and Administrative Excellence in Government Departments and Agencies", aimed at empowering public sector leaders and employees to align with modern administrative trends and elevate institutional performance. As government work continues to evolve rapidly, efficiency, innovation, and transparency have become key pillars of organizational excellence and leadership in public service delivery.

This course focuses on developing leadership thinking and administrative skills based on global best practices. It emphasizes excellence models, performance management, digital transformation, and government innovation—ensuring optimal effectiveness and service quality across public institutions.

The course serves as a practical guide for leaders and professionals seeking to enhance the standards of public administration, elevate institutional performance, and strengthen the trust between government entities and the communities they serve.

Who Should Attend?

• Senior officials and directors in ministries and government institutions.

• Executive leaders in public sector organizations.

• Quality and institutional excellence officers.

• Department heads and managers.

• Ambitious professionals seeking to elevate their leadership and administrative capabilities.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand and apply principles of leadership and institutional excellence in the public sector.

• Develop leadership and administrative competencies that drive high-level government performance.

• Implement performance management systems to enhance operational efficiency.

• Foster a culture of innovation and drive digital transformation within government agencies.

• Improve public service quality and enhance stakeholder satisfaction.

• Excellence in Government Work

  • Defining leadership in the context of public administration

  • Differences between traditional and excellence-driven management

  • The role of excellence in building public trust

• Global Excellence Models

  • Introduction to the EFQM Excellence Model

  • Applying excellence standards in local government contexts

  • Learning from pioneering public sector case studies

• Strategies for Institutional Excellence

  • Crafting a clear vision and measurable goals

  • Engaging employees in excellence initiatives

  • Key performance indicators and institutional performance metrics

• Traits of a Successful Government Leader

  • Strategic thinking and decision-making

  • Integrity and transparency in leadership

  • Motivation and team-building skills

• Modern Leadership Styles

  • Transformational and situational leadership

  • Delegation and trust-building

  • Time management and stress control techniques

• Fostering a Performance-Oriented Culture

  • Motivation through results-based performance

  • Conducting performance reviews and feedback

  • Promoting a culture of continuous improvement

• Concepts and Tools for Measuring Performance

  • Importance of performance metrics in the public sector

  • Key performance indicators (KPIs)

  • Aligning objectives with measurable outcomes

• Designing Performance Systems

  • Data collection and analysis mechanisms

  • Reporting and strategic performance analysis

  • Linking individual performance to institutional goals

• Enhancing Organizational Efficiency

  • Resource optimization strategies

  • Reducing administrative waste

  • Data-driven decision-making in government

• Innovation in the Public Sector

  • Creating a culture of innovation

  • Encouraging creativity among employees

  • Innovation tools and areas in government services

• Digital Transformation in Public Administration

  • Technology as a tool for excellence

  • Integrating digital solutions in public service delivery

  • Challenges and foundations for successful transformation

• Future Trends in Government Work

  • Artificial intelligence in public sector applications

  • Smart and open government models

  • Moving toward proactive service delivery

• Delivering High-Quality Public Services

  • Principles of total quality management in government

  • Designing services based on citizen needs

  • Improving the beneficiary experience through innovation

• Measuring Stakeholder Satisfaction

  • Tools and surveys for measuring satisfaction

  • Analyzing data and identifying service gaps

  • Using results for continuous service improvement

• Sustaining Governmental Excellence

  • Ensuring long-term success of excellence initiatives

  • Managing change effectively

  • Embedding excellence culture across all organizational levels