The British Academy for Training and Development offers this training program in "Administrative Affairs" as a comprehensive professional framework aimed at strengthening administrative competencies and enhancing the strategic role of administrative functions within modern organizations.

The program focuses on establishing a structured understanding of contemporary administrative practices and their contribution to organizational efficiency and operational stability. It addresses the organization of daily administrative work, control of procedures, management of offices, correspondence, and records in line with professional standards.

The program also highlights the principles of planning, coordination, and follow-up, as well as the integrative relationship between administrative affairs and other organizational units. Designed with a professional and practical orientation, this program supports participants in developing administrative capabilities that contribute to improved service quality, effective resource utilization, and the achievement of institutional objectives with consistency and sustainability.

Who Should Attend?

• Employees working in administrative affairs departments within public and private organizations.

• Administrative supervisors and department heads across various sectors.

• Secretarial staff, office management, and administrative support personnel.

• Professionals seeking to enhance their administrative skills and performance.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Deepen professional understanding of the concepts and functions of administrative affairs.

• Enhance participants’ efficiency in organizing administrative work and procedures.

• Develop capabilities related to planning, follow-up, and performance control.

• Improve the level of administrative communication and internal coordination.

• Support compliance with organizational policies, regulations, and procedures.

• Introduction to Administrative Affairs

  • Concept and institutional role of administrative affairs.

  • Importance of administration in organizational efficiency.

  • Integration of administrative affairs with other departments.

• Organizational and Administrative Structure

  • Components of modern organizational structures.

  • Distribution of administrative authorities and responsibilities.

  • Formal communication channels and mechanisms.

• Office Management and Daily Administrative Operations

  • Organizing the administrative work environment.

  • Coordination of tasks and operational activities.

  • Methods for daily work follow-up.

• Time Management and Priority Setting

  • Principles of effective administrative planning.

  • Prioritizing tasks according to work requirements.

  • Improving efficiency in the use of working time.

• Official Administrative Correspondence

  • Types and purposes of administrative correspondence.

  • Professional administrative writing standards.

  • Management of incoming and outgoing mail.

• Administrative Meetings Management

  • Preparation and organization of meetings.

  • Documentation of meeting minutes.

  • Follow-up of administrative decisions.

• Records and Files Management

  • Systems for filing and classifying administrative records.

  • Principles of paper-based and electronic archiving.

  • Protection of documents and information confidentiality.

• Administrative Procedures and Forms

  • Standardization and improvement of procedures.

  • Use of approved administrative forms.

  • Streamlining workflow and enhancing efficiency.

• Administrative Coordination and Follow-Up

  • Coordination mechanisms among organizational units.

  • Methods of administrative monitoring and performance control.

  • Preparation of periodic administrative reports.

• Quality and Development in Administrative Work

  • Concept of quality in administration.

  • Improvement of administrative services.

  • Supporting operational efficiency and institutional sustainability.