The British Academy for Training and Development offers this training program in Business Process Management (BPM), aimed at enhancing institutional efficiency in designing, improving, and executing operational procedures in line with best managerial practices.

Process management is one of the fundamental pillars for boosting productivity, reducing waste, and achieving integration between various organizational activities.
This program equips participants with the methodologies to analyze and simplify processes, address challenges associated with daily operations, and utilize performance measurement and monitoring tools for continuous improvement.

The program also covers modern approaches for continuous improvement and aligning processes with strategic goals, ensuring that operations remain responsive to organizational objectives and dynamic market changes.

Who Should Attend?

• Operational and production managers.

• Business development and performance improvement professionals.

• Staff in quality management and strategic planning departments.

• Project managers and supervisors of operational teams.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the fundamental principles of Business Process Management.

• Learn techniques for analyzing, designing, and improving operational procedures.

• Strengthen their ability to document processes and align them with institutional goals.

• Apply continuous improvement methodologies across various work environments.

• Acquire tools for measuring and controlling process efficiency and effectiveness.

• Introduction to Processes and Their Institutional Importance
  • The difference between a process and a procedure
  • The role of procedures in improving efficiency and quality
  • The relationship between procedures and organizational structure
• Types and Classification of Procedures
  • Operational, administrative, and support procedures
  • Core and auxiliary processes
  • Prioritizing processes in management
• Analyzing the Current State of Procedures
  • Steps for data collection and analysis
  • Identifying weaknesses and sources of waste
  • Process analysis tools (e.g., flowcharts)
• Designing Efficient Procedures
  • Principles of ideal procedure design
  • Considering time, cost, and quality
  • Simplifying steps and assigning responsibilities
• The Importance of Procedure Documentation
  • Ensuring continuity and reducing dependency on individuals
  • Facilitating internal training and development
  • Standardizing performance and enabling institutional control
• Documentation Tools and Templates
  • Structuring procedures methodically
  • Using standardized documentation formats
  • Periodic review and updates of documentation
• Improvement Methodologies (Kaizen – Six Sigma – BPM)
  • Principles of continuous improvement
  • Using statistical tools to enhance performance
  • Measuring the impact of changes and evaluating results
• Reducing Waste and Enhancing Efficiency
  • Identifying non-value-adding activities
  • Minimizing repetition and complexity in procedures
  • Promoting a culture of improvement among staff
• Performance Indicators for Procedures
  • Defining efficiency and effectiveness KPIs
  • Measuring time, cost, and quality
  • Gap analysis and performance improvement based on findings
• Change Management and Process Control
  • Institutional change management steps
  • Monitoring adherence to procedures and adjusting when needed
  • Ensuring alignment with regulations and organizational policies