The secretarial role plays an important and vital part in administrative organizations of all sizes and activities. It helps decision-makers in organizations bear their burdens to achieve the organization's goals. Therefore, officials in administrative organizations are keen on carefully selecting employees for the secretarial departments, as the secretary plays an effective role in enhancing the organization's image in front of clients. Hence, thinkers and writers have contributed to defining the qualities and characteristics that should be present in those who occupy secretarial positions. They have also focused on identifying the tasks and duties performed by secretaries, contributing to activating the role of the secretary within the organization.

Program Objectives:

How participants will benefit from attending an advanced course in secretarial work and office management:

By the end of the course program, participants will have learned about:

• The modern concept of office work and the distinguished management of executive offices for senior leaders and executives.

• The duties, responsibilities, and key tasks of office managers.

• Managerial and behavioral skills that enhance the effectiveness of office work performance.

• The latest technological tools and methods used in office management.

• Development of technical and managerial skills and the ability to apply them effectively.

Target Audience for the Program:

The target group for attending an advanced course in secretarial work and office management includes:

• Office managers.

• Private secretarial staff.

• Executive secretarial staff.

Office Work and Its Importance in Enhancing Administrative Efficiency

• Main functions of office managers and office work challenges.

• The role of planning and organizing in the success of office work.

• Reciprocal relationships and developing interpersonal skills.

• Methods for achieving effective communication with others.

• Speaking, listening, and attentive listening skills.

• Reading skills and critical thinking.

• Speed and comprehension skills in work.

• How to face pressure and manage anxiety and psychological stress.

• Management information systems and the role of the office manager.

• How to provide the necessary information for decision-making and follow-up.

• Skills for simplifying and improving procedures and developing work systems.

• Basics of computers and their uses in office management and executive secretarial work.

• Communications and written correspondence.

• Characteristics and specifications of administrative writing for correspondence.

• Types of different correspondence.

• The difference between external letters and internal memos.

• The concept of reports, types, and their importance.

• Preparing and drafting reports.

• Report writing techniques and how to present them professionally.