The British Academy for Training and Development offers this specialized training program titled Financial Consumer Protection and Financial Inclusion, designed to enhance participants’ understanding of consumer protection principles within the financial sector and the role of financial inclusion in supporting economic stability and sustainable development. The program focuses on clarifying the rights and responsibilities of both financial service providers and consumers, while highlighting regulatory frameworks and policies that ensure fairness, transparency, and responsible financial practices.

The program also addresses the complementary relationship between financial consumer protection and the expansion of financial inclusion, contributing to increased trust in the financial system and improved access to formal financial services for various segments of society. It aims to build professional awareness that supports responsible practices, mitigates financial risks, and promotes the safe and effective use of financial products and services.

Who Should Attend?

• Employees of banks, financial institutions, and regulatory bodies.

• Staff working in compliance, risk management, and customer protection departments.

• Professionals involved in financial inclusion and economic development programs.

• Individuals interested in financial policies and consumer rights protection.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the core concepts and importance of financial consumer protection.

• Identify international principles and standards related to customer protection in the financial sector.

• Recognize the role of financial inclusion in promoting economic and social stability.

• Apply mechanisms to reduce financial risks and protect vulnerable groups.

• Adopt institutional best practices that balance consumer protection and financial inclusion.

• Concepts of Financial Consumer Protection

  • Definition and objectives of financial consumer protection.

  • Differences between financial consumer protection and traditional consumer protection.

  • The role of protection in building trust in the financial system.

• Overview of the Financial System

  • Key components of the financial system and stakeholder roles.

  • The relationship between financial institutions and consumers.

  • Challenges related to protecting financial consumers.

• Rights of the Financial Consumer

  • The right to disclosure and transparency.

  • The right to fair treatment and non-discrimination.

  • The right to data protection and privacy.

• Responsibilities of Financial Institutions

  • Professional and ethical obligations in service delivery.

  • Disclosure of risks, fees, and costs.

  • Effective management of customer complaints.

• Concept of Financial Inclusion

  • Definition and key dimensions of financial inclusion.

  • Target groups for financial inclusion initiatives.

  • The role of financial inclusion in economic development.

• Financial Inclusion Tools and Products

  • Basic banking accounts.

  • Microfinance and digital financial services.

  • Electronic payment methods and innovative services.

• Financial Risks Facing Consumers

  • Risks of over-indebtedness.

  • Financial fraud and misuse of financial products.

  • The impact of low financial literacy on decision-making.

• Financial Education and Awareness

  • The importance of financial literacy in consumer protection.

  • The role of institutions in promoting financial awareness.

  • Designing effective financial education programs.

• Integration of Consumer Protection and Financial Inclusion

  • Balancing service expansion with adequate consumer protection.

  • The impact of protection on the sustainability of financial inclusion.

  • The role of public policies in supporting integration.

• Institutional Practices and Governance Frameworks

  • Developing internal policies for financial consumer protection.

  • Monitoring compliance and evaluating performance.

  • Designing sustainable strategies for inclusion and protection.