The British Academy for Training and Development offers the CMI Recognised The Certified Executive/PA Masterclass, designed to assist attendees improving their skills and competences. The programme will be covering other topics such as executive support skills, business communication, and time management techniques to ensure effective functioning in the workplace. Attendees will be knowledgeable with coordinating meetings and events to ensure the smooth operation of businesses. The programme also goes through best management practices of the office, looking into improving the organisational effectiveness.

Additionally, it will delve into issues regarding confidentiality and discretion in handling sensitive information. This course will build the skills of attendees regarding travel and diary management and ensure that scheduling and planning of itineraries work like clockwork. This course also emphasizes interpersonal and leadership skills so that assistants become strategic business partners.

By mastering technology and digital tools for PAs, attendees will increase their capability to work well in today's modern office environment. The training will continue to touch on financial administration and budgeting, just enough financial literacy for the attendees. Finally, some strategies for managing stress will be discussed to enable PAs to maintain productivity when under pressure.

Objectives:

The Objective of this programme is:

Include skill development on executive support as part of making the workplace efficient.Business communication techniques that can be availed to the professionals are learned.Organisational and time management skills must also be developed.Learn how to coordinate meetings and events to ensure seamless business operations.Understand the best practices for office management to optimise productivity.Sharpen expertise in confidentiality and discretion for sensitive information handling.Knowledge in diary and travel management skills may lead to efficient scheduling.Strengthening the interpersonal and leadership skills were necessary to effectively support the executives.Use of technology and digital tools for PAs under modern workplaces.Gaining knowledge on financial administration and budgeting, could add more value for the business organisation.Apply stress management techniques to productivity under pressure.Harness modern communication concepts and strategies to facilitate workflowUse the main functions of management to build and maintain different organizing systems that will lead to increased productivity.Who Should Attend?

This course is ideal for:

Executive Assistants & Personal Assistants (PAs) in search of professional growth.Office Managers looking to upgrade their administrative and organisational skills.Administrative Professionals wishing to develop their executive support performance.Business Coordinators performing high-level administrative tasks.HR and Operations Staff in executive support and management.How will attendees benefit?

Attendees of the CMI Recognised The Certified Executive/PA Masterclass will gain  numerous benefits:

High-level Executive Support Skills: Professional skills for executive tasks to handle efficiently, and accurately. Business Communication: Impress with written and oral communication efficiency for workplace contacts. Strengthened Time Management & Organisation: Techniques needed for prioritising work and increasing productivity. Mastering Meeting & Event Coordination: Be confident in organising business meetings, conferences, and events. Advanced Office Management: Implement best practices that will transform administration. Mastery of Confidentiality & Discretion: Knowledge to handle sensitive information in a secure and ethical manner. Efficient Travel & Diary Management: Seamless coordination of executive schedules, travel plans, and logistics. Interpersonal Growth with Leadership: Development of key interpersonal skills to becoming a strategic business partner. Proficiency in Digital Tools & Technology: Modern office software and digital solutions are used to enhance efficiency. Financial Administration & Budgeting Skills: Understand the concepts of expense and budgeting for the business. Effective Stress Management Techniques: Techniques for handling pressure and maintaining productivity are included. 

This masterclass will create future ready executive assistants and personal assistants with overwhelming professional opportunities and impact.

1. Executive Support Skills

• Role and responsibilities of an Executive/PA

• Effective decision-making and problem-solving

2. Business Communication

• Professional email and report writing

• Effective verbal and non-verbal communication

3. Time Management & Organisation

• Prioritising tasks and workflow management

• Handling multiple responsibilities efficiently

4. Meeting & Event Coordination

• Planning, scheduling, and managing business meetings

• Organising corporate events and logistics

5. Office Management Best Practices

• Optimising office processes and administrative procedures

• Implementing efficient filing and documentation systems

6. Confidentiality & Discretion

• Managing confidential information securely

• Ethical considerations in executive support

7. Travel & Diary Management

• Scheduling meetings, appointments, and business travel

• Managing executive itineraries and logistics

8. Interpersonal & Leadership Skills

• Building strong professional relationships

• Supporting executives through leadership and influence

9. Technology & Digital Tools for PAs

• Utilising office software and productivity tools

• Digital communication and data management

10. Financial Administration & Budgeting

• Managing expenses and financial records

• Understanding business budgeting principles

11. Stress Management Strategies

• Coping with workplace pressure and high-demand environments

• Enhancing productivity through mental well-being