The British Academy for Training and Development offers the Preparation for ASQ Certified Manager of Quality/Organisational Excellence Course, designed to equip professionals with the right know-how to lead and manage any quality initiative in their organisations.

This course prepares candidates fully for the internationally reputed ASQ Certified Manager of Quality/Organisational Excellence (CMQ/OE) certification. Important course topics include principles of quality management, leadership and strategy development; customer-focused practices, measurement of performance; and continuous improvement methodologies. Indulgent training will equip attendees to align objectives of the organisation to the quality practices, build a culture of excellence and drive sustainable success.

The programme is application oriented, including case studies and practice exams in real-world scenarios to fully equip attendees for the certification exam and their roles as change leaders and quality.

Objective:

The objectives of Preparation for ASQ Certified Manager of Quality/Organisational Excellence Course are:

Prepare attendees fully for the ASQ CMQ/OE certification exam.Develop in-depth knowledge of the principles of quality management and the skills needed for leadership.Empower attendees to model and implement quality strategies that will lead organisations.Increase leaders' ability to consider the impact of cross-functional teams toward continuous improvement.Utilise and understand performance measurement and analysis tools.Making the organisation customer-oriented towards excellence.Further solidify the ability to manage change and organisational transformation.Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts.Explain, through discussions, the main concepts in each of the BOK elements.Refine their thinking approach in preparation for the ‘constructed response’ section of the examination.Who Should Attend?

This course is ideal for:

Quality managers and supervisors who want to gain ASQ certification.Professionals in senior leadership positions who want to improve their quality management skills.Consultant and trainer in quality and organisational excellence.Project managers and team leaders involved in continuous improvement initiatives.Individuals who want to build a career in quality management and organisational excellence.How Will Attendees Benefit?

After completing the course attendees will gain many benefits, including:

Comprehensive Exam Readiness: be equipped with the knowledge and confidence for the successful passing of the ASQ Certified Manager of Quality/Organisational Excellence (CMQ/OE) examination.Improved Leadership Skill: Skill to lead and inspire teams across functions toward Organisational goals in delivering quality initiatives.Strategic Thinking: Quality management can be taught in terms of strategy and vision/objectives alignment towards sustainable success.Improved Decision Making: Knowledge about analysing data and measuring performance tools for making informed decisions will be taught.Customer Focus: Implement customer-oriented practices for better satisfaction and loyalty.Practical application: Exposure to real-world case studies, participative sessions, and mock exams for learnt experience on the application.Career Development: Upgrading the profile of the candidate is a gain to entry into leadership positions for quality management and excellence in the organisation.Networking Opportunities: Meet with professionals and industry leaders for an expanded professional network.Organisational Impact: Be driving continuous improvement and operational excellence in your organisation.

• Introduction: Course Materials, Practice Questions, and Bloom’s Taxonomy

• Body of knowledge, preparation tips, and suggestions for more effective test-taking

• Organizational Leadership, Team Strategy Development, and Deployment

• Leadership styles

• Teams and team-building techniques

• Change management

• Strategic Plan Development and Deployment

• Strategic planning models

• Business environment analysis

• Strategic plan deployment

• Organizational performance measurement

• Management Elements and Methods

• Principles of management

• Management theories, styles, and tools

• Human resources management

• Financial management

• Risk management

• Communication skills and abilities

• Project management

• Project documentation

• Quality system

• ISO and other third-party standards

• Other quality methodologies

• Quality philosophies

• Quality and Process Management Tools

• The seven classic quality tools

• Mapping the process

• Analyzing the process

• Innovation and creativity tools

• Lean tools

• Theory of Constraints (TOC)

• Basic statistical use

• Statistical analysis

• Process capability

• Qualitative assessment

• Customer-focused Organizations

• Customer identification and segmentation

• Internal and external customers

• Customer needs and the voice of the customer

• Customer satisfaction and loyalty

• Basic customer service principles

• Supply Chain Management

• Supplier selection and communications

• Supplier performance and improvement

• Supplier certification, partnerships, and alliances

• Training and Development

• Training needs analysis and plans

• Training material design and delivery

• Training effectiveness and evaluation