The British Academy for Training and Development offers the Preparation Course for ASQ Certified Manager of Quality - Organisational Excellence to help professionals achieve mastery in quality management and organisational excellence. This course covers all the main important points such as leadership principles, strategy planning-deployment, and customer-focused excellence. It also includes process management and improvement through project management methods, performance measures, and benchmarking practices. Other topics of discussion are supply chain management, risk management principles, and quality management systems in the course. Learning about the different philosophies and principles behind quality management including leadership and strategic plan development and deployment, management elements and methods, tools of quality management, customer organisation, together with training and development. Attendees will come away understanding quality management best practices as well as organisational excellence principles and will have the knowledge and skills to lead teams in virtualising, maintaining, and executing organisation-wide goals and strategic initiatives. Attendees are going to have so much more learning in terms of how change management works and also in terms of team dynamics in addition to having data analytical skills, decision-making tools, and methodologies to solve problem scenarios. More than that, the program qualifies attendees for the ASQ CMQ/OE certification exam and offers them the opportunity and knowledge to get through it successfully.

Objective:

The objective of this course are:

This course is designed to offer attendees with the skills to manage as well as improve quality processes within the organisation. Develop proficiency in strategic planning, process management, and performance measurement. Provide the knowledge and tools needed to lead in organisational excellence through effective leadership and customer-focused strategies. Prepare candidates to sit for the ASQ Certified Manager of Quality (CMQ/OE) exam with confidence. Improving problem-solving, decision-making, and risk management in quality management contexts. Develop, evaluate and manage supply chains.Create training plans and evaluate training effectiveness after deployment.Apply the elements of the Body of Knowledge (BOK) to further focus their preparation efforts.Elaborate, through discussions, the main concepts in each of the BOK components.Open their thinking approach in preparation for the ‘constructed response’ section of the examination.Practice sample tests.Who Should Attend?

This course is ideal for:

Quality professionals looking to get ASQ CMQ/OE certification Managers and supervisors involved in the quality management field, or moving upwards to higher roles Professionals in positions related to process improvement, project management, or customer satisfaction Some people seeking to enhance knowledge of and skills in organizational excellence and quality management systems.

How will attendees benefit?

After completing the course attendees have following benefits:

Achieve ASQ CMQ/OE Certification: This course has appeared to be advantageous for attendees by equipping them with the necessary knowledge and skills to pass the certification exam on ASQ Certified Manager of Quality-Organisational Excellence, which enhances professional qualifications and career-prospects.Enhanced Leadership Skills: Attendees will learn some effective leadership principles that are intended to make such persons capable of leading a quality improvement initiative, improving team collaboration, and engaging an organisation in overall success.Master Strategic Quality Management: The course should provide a deep understanding of strategic planning and enable the alignment of organisational goals with quality management principles for long-term success. Developing Process Improvement Expertise: Be Familiar with Practical Process Management, using tools such as Six Sigma and Lean in process effectiveness improvement and waste reduction.Effective Risk Management: The course will teach attendees to identify, assess, and mitigate risks in quality management for smooth delivery of projects with the least possible setbacks.Strengthen Customer Focus: Have a Strong Focus on Customers Customer satisfaction strategies and relevant measurement and improvement tools will understand, and it will equip gated attendees with knowledge on how to enhance overall customer experience.

Real-World Challenge Preparation: It offers practical applicability and real exposure for attendance-attendees to quality project management, carrying out improvement initiatives, and resolving difficult problems.Decision-Making and Problem-Solving Skills: Teaching would be imparted on data analysis, techniques for problem-solving, and tools for decision-making that will facilitate informed effective decisions made by the individuals in their operation within the quality management setting.

Introduction to Quality Management and Organizational Excellence

• Overview of the ASQ Certified Manager of Quality (CMQ/OE) certification

• Key concepts of quality management and organizational excellence

• Understanding the role of a Quality Manager in achieving business success

Leadership and Strategic Planning

• Leadership principles for quality management

• Developing and executing strategic plans for organizational excellence

• Vision and mission alignment in quality management

Customer-Focused Excellence

• Importance of customer satisfaction in quality management

• Customer relationship management and engagement strategies

• Tools for measuring customer feedback and customer loyalty

Process Management and Improvement

• Process mapping and analysis

• Key techniques for process improvement, such as Six Sigma and Lean methodologies

• Control charts, flow diagrams, and other process management tools

Performance Measures and Benchmarking

• Defining and applying key performance indicators (KPIs)

• Understanding the role of benchmarking in organizational growth

• Setting goals and measuring success through effective metrics

Project Management for Quality

• Fundamental project management principles and tools

• Implementing quality projects and ensuring success

• Managing time, cost, and resources effectively in quality projects

Risk Management Principles

• Understanding risk management and mitigation strategies

• Analyzing and controlling risks in quality management processes

• Tools for assessing potential risks and their impact

Change Management and Team Dynamics

• Managing organizational change effectively

• Leading teams in quality improvement projects

• Techniques for enhancing team collaboration and performance

Data Analysis, Decision Making, and Problem Solving

• Utilizing data analysis tools for quality management decisions

• Problem-solving strategies such as root cause analysis and Pareto analysis

• Decision-making tools to drive continuous improvement

Preparation for the ASQ CMQ/OE Certification Exam

• Review of exam content and structure

• Study strategies and practice questions

• Mock exam to assess readiness