The British Academy for Training and Development offers this training program in Quality Assurance Management, aimed at enabling participants to build a comprehensive and deep understanding of the principles and practical applications of quality assurance in diverse work environments.

This program responds to the growing need to enhance process efficiency, standardize performance metrics, and achieve the highest levels of quality in products and services, ensuring customer satisfaction and sustainable institutional excellence.

The program focuses on the latest globally recognized methodologies and techniques in quality assurance, providing a practical framework for planning, implementing, and monitoring quality processes in various types of organizations. It also offers participants a valuable opportunity to gain precise knowledge of international standards and their real-world application in the workplace, contributing to improved productivity, reduced errors and waste, and enhanced organizational efficiency.

Who Should Attend?

• Quality managers and supervisors responsible for implementing quality systems in organizations.
• Engineers and specialists in production and manufacturing fields.
• Staff working in inspection, control, and quality assurance departments.
• Individuals seeking to develop their skills in quality assurance and institutional accreditation.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Develop knowledge of quality assurance concepts, fundamentals, and practical methods.
• Design and implement quality assurance systems in various work environments.
• Understand key international standards and specifications related to quality.
• Enhance skills in analyzing and evaluating internal and external quality processes.
• Lead quality teams effectively and drive sustainable institutional performance improvement.

• Introduction to Quality Assurance

  • Definition of quality assurance and its various domains

  • Difference between quality control and quality assurance

  • Importance of quality in improving organizational efficiency

• Quality Objectives in Modern Organizations

  • Relationship between quality and customer satisfaction

  • Costs associated with quality

  • Impact of quality on institutional reputation

• ISO 9001 Standard and Fundamentals

  • Core principles of quality management

  • Main components of a quality management system

  • General structure of ISO 9001

• Complementary Quality Systems

  • Environmental standards (ISO 14001)

  • Laboratory quality management (ISO 17025)

  • Medical sector quality standards (ISO 13485)

• Process and Procedure Design

  • Steps to build quality-compliant processes

  • Writing institutional procedures and policies

  • Documentation and information control

• Integration with Overall Management System

  • Relationship between quality management and other departments

  • Defining quality responsibilities within the organization

  • Importance of employee involvement in quality improvement

• Internal Audit and Performance Evaluation

  • Planning internal audits

  • Methods to assess processes and procedures

  • Documenting and analyzing audit results

• Handling Non-Conformities

  • Identifying and classifying non-conformities

  • Corrective and preventive actions

  • Following up on implementation

• Leadership Roles in Quality Assurance

  • Quality-driven leadership

  • Motivating staff toward quality achievement

  • Management through guidance and quality focus

• Building a Quality Culture

  • Raising awareness of quality culture

  • Encouraging continuous improvement

  • Managing resistance to change

• Process Analysis and Control Tools

  • Control charts and diagrams

  • Root cause analysis (Fishbone)

  • Process mapping

• Using Data to Support Quality

  • Collecting and analyzing data

  • Key performance and quality indicators

  • Evidence-based decision making

• Measuring Customer Satisfaction

  • Designing quality surveys

  • Tools for assessing general impressions

  • Analyzing customer evaluation results

• Responding to Customer Feedback

  • Effective complaint management

  • Integrating feedback into improvement plans

  • Importance of rapid response

• Continuous Improvement (Kaizen) Concept

  • Principles of continuous improvement

  • Integrating improvement into daily operations

  • Managing development initiatives

• Quality Cycles (PDCA)

  • Quality Planning (Plan)

  • Quality Implementation (Do)

  • Quality Checking (Check)

  • Quality Improvement (Act)

• Supplier Selection Criteria

  • Quality of materials and services

  • Evaluating past performance

  • Supplier compliance with international standards

• Supplier Performance Monitoring

  • Tools for assessing supply quality

  • Supplier audit mechanisms

  • Link between supplier and final quality

• Risk Analysis and Prioritization

  • Concept of risk management in quality

  • Risk analysis tools (FMEA)

  • Risk classification and severity levels

• Risk Response and Preparedness Improvement

  • Quality-related contingency plans

  • Handling critical scenarios

  • Reviewing and updating risk plans

• Types of Quality System Audits

  • Certification body audits

  • Differences between internal and external audits

  • Preparing for audit visits

• Responding to Audit Results

  • Analyzing recommendations and improvements

  • Addressing identified gaps

  • Updating documentation and policies

• Linking Quality to Strategic Goals

  • Incorporating quality into long-term plans

  • Success indicators for quality implementation

  • Role of quality in organizational sustainability

• Performance Monitoring and Results Evaluation

  • Using quality dashboards

  • Preparing periodic performance reports

  • Making improvement decisions based on results