The British Academy for Training and Development presents this training program on High-Performance Team Management and Conflict Resolution, which is designed for professionals seeking to enhance their leadership abilities, strengthen team cohesion, and effectively resolve conflicts in the workplace. The course combines theoretical knowledge with practical exercises to equip participants with strategies to manage diverse teams, foster collaboration, and navigate workplace challenges with confidence and diplomacy.

Target Audience

• Team leaders, supervisors, and managers at all levels.

• HR professionals responsible for employee engagement and performance management.

• Project managers and department heads overseeing cross-functional teams.

• Professionals aspiring to enhance team collaboration, leadership, and conflict resolution skills.

Course Objectives

By the end of the course, participants will be able to:

• Understand team dynamics and the factors influencing team performance.

• Develop effective communication strategies to motivate and engage team members.

• Recognize sources of conflict and implement strategies to prevent or resolve disputes.

• Apply problem-solving and negotiation techniques in managing workplace disagreements.

• Build trust, collaboration, and a positive work culture within teams.

• Enhance decision-making skills in team management contexts.

• Implement strategies for managing diverse and multi-generational teams.

• Utilize feedback and coaching to strengthen individual and team performance.

• Foundations of Effective Team Management

  • Understanding team roles and responsibilities.

  • Characteristics of high-performing teams.

  • Leadership styles and their impact on team dynamics.

• Communication Skills for Team Leaders

  • Active listening and effective verbal/non-verbal communication.

  • Delivering clear instructions and expectations.

  • Encouraging open dialogue and feedback.

• Motivating and Engaging Teams

  • Understanding intrinsic and extrinsic motivators.

  • Techniques for recognizing and rewarding team achievements.

  • Building team morale and engagement in diverse environments.

• Conflict Management and Resolution

  • Identifying sources of workplace conflict.

  • Conflict resolution styles and strategies.

  • Mediating disputes effectively between team members.

• Problem-Solving and Decision-Making in Teams

  • Structured approaches to problem-solving.

  • Collaborative decision-making techniques.

  • Managing disagreements during group decision processes.

• Building Trust and Collaboration

  • Strategies to foster mutual trust among team members.

  • Encouraging collaboration and knowledge sharing.

  • Strengthening team cohesion during challenging situations.

• Managing Diverse Teams

  • Leading multicultural and multi-generational teams.

  • Embracing diversity to improve creativity and innovation.

  • Overcoming communication and cultural barriers.

• Feedback, Coaching, and Continuous Improvement 

  • Providing constructive feedback to individuals and teams.

  • Coaching techniques for improving performance.

  • Continuous learning and team development strategies.