The British Academy for Training and Development offers this training program in Troubleshooting and Network Administration, designed to equip IT professionals and technical staff with the skills required to ensure the stability, efficiency, and security of organizational networks. As modern enterprises depend heavily on reliable network infrastructure, the need for hands-on expertise in identifying, resolving, and preventing technical issues has never been more crucial.

This program focuses on practical and systematic approaches to network troubleshooting, combined with essential administrative tasks that support the seamless operation of both local and wide-area networks. Participants will gain in-depth knowledge in diagnosing common network failures, configuring and maintaining network services, and ensuring optimal network performance through structured management practices.

Who Should Attend?

• Network administrators responsible for maintaining enterprise connectivity.

• IT technicians and support staff involved in troubleshooting network issues.

• System administrators managing servers and integrated network environments.

• Technical managers overseeing IT infrastructure and operations.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the fundamentals of network structure and communication protocols.

• Diagnose and resolve hardware and software network issues systematically.

• Perform essential network administration tasks to ensure system reliability.

• Manage and maintain network devices, configurations, and performance.

• Strengthen organizational IT environments through proactive troubleshooting practices.

• Network Fundamentals and Architecture

  • Components of network infrastructure: switches, routers, firewalls.

  • Differences between LAN, WAN, and other network types.

  • OSI model and data transmission flow in networking.

• Common Network Issues and Root Causes

  • Identifying physical, logical, and configuration-related failures.

  • Recognizing latency, bottlenecks, and connectivity loss.

  • Tools for basic network diagnostics and verification.

• IP Addressing and Subnetting

  • Understanding IP addressing and subnet mask configuration.

  • Troubleshooting IP conflicts and DHCP-related issues.

  • Implementing static vs. dynamic IP configurations.

• Routing and Switching Troubleshooting

  • Diagnosing routing loops and unreachable networks.

  • Troubleshooting VLAN misconfigurations and port issues.

  • Ensuring proper gateway and routing table functionality.

• Network Device Administration

  • Managing configurations on switches and routers.

  • Backing up and restoring device settings securely.

  • Updating firmware and managing hardware lifecycle.

• Monitoring Network Performance

  • Using SNMP, NetFlow, and other monitoring protocols.

  • Analyzing bandwidth usage and traffic patterns.

  • Identifying performance degradation through metrics.

• Wireless Network Troubleshooting

  • Addressing interference, coverage gaps, and signal loss.

  • Securing wireless networks through proper configuration.

  • Managing authentication and client connectivity issues.

• Server and Service Administration

  • Managing DNS, DHCP, and file-sharing services.

  • Troubleshooting service availability and response issues.

  • Logging and analyzing system events for fault isolation.

• Security and Access Control

  • Managing firewalls, NAT, and port forwarding rules.

  • Identifying unauthorized access and network scanning attempts.

  • Implementing secure access through VPNs and ACLs.

• Best Practices in Troubleshooting and Administration

  • Documenting issues and maintaining troubleshooting logs.

  • Creating maintenance schedules and update plans.

  • Building resilient networks through preventive practices.