The British Academy for Training and Development offers this specialized training program titled Medical Secretarial, one of the most important professional development programs for administrative staff in the healthcare sector. This program is carefully designed to combine administrative knowledge with the technical skills required to efficiently manage office operations within clinics, hospitals, and healthcare centers.

Medical secretaries serve as a vital link between medical teams, administrative staff, and patients. This role demands a high level of professionalism, speed, and accuracy, along with a strong understanding of medical terminology and daily procedures. With the rapid digital transformation of healthcare systems, it is essential to prepare staff to meet modern administrative demands.

Through this program, participants will learn the principles of medical secretarial work, effective communication strategies in high-pressure and sensitive environments, methods for organizing information and files, and exposure to modern technical systems that support administrative performance in healthcare institutions.

Who Should Attend?

• Secretarial and administrative staff in hospitals and medical centers.

• Individuals seeking to work in the field of medical secretarial services.

• Physician assistants in private clinics.

• Graduates of administrative or health-related disciplines seeking to develop their skills.

• Coordinators responsible for communication between medical and administrative departments.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Equip participants with the administrative and organizational skills required in medical environments.

• Introduce basic medical terminology and methods for medical documentation.

• Develop professional patient and visitor interaction skills.

• Provide a clear understanding of medical file systems and patient records.

• Promote teamwork and effective communication within healthcare institutions.

• Concept of Medical Secretarial Work

  • Differences between general and medical secretarial work.

  • The role of the medical secretary within the healthcare system.

  • Skills required for a successful medical secretary.

• Importance of Secretarial Work in Healthcare Facilities

  • Organizing workflow within clinics and hospitals.

  • Supporting medical and administrative staff.

  • Enhancing the patient experience.

• Job Requirements

  • Educational qualifications and practical skills.

  • Professional ethics and responsibility.

  • Ability to work under pressure and as part of a team.

• Time Management and Appointment Organization

  • Use of scheduling tools and timetables.

  • Coordinating medical appointments efficiently.

  • Reducing patient waiting times and improving productivity.

• Report Writing and Correspondence

  • Drafting formal letters and reports.

  • Documenting meetings and medical recommendations.

  • Handling official forms and correspondence.

• File Management and Archiving

  • Organizing physical and electronic files.

  • Ensuring data privacy and confidentiality.

  • Facilitating quick access to information when needed.

• Patient Communication Skills

  • Proper reception and welcoming of patients.

  • Active listening and empathetic responses.

  • Managing complaints and sensitive situations professionally.

• Communication with Medical Staff

  • Understanding basic medical terminology.

  • Accurately conveying instructions and notes.

  • Coordinating between medical departments.

• Telephone and Electronic Correspondence

  • Phone etiquette and professional communication.

  • Responding to inquiries and scheduling appointments.

  • Writing professional medical emails.

• Components of Medical Terminology

  • Understanding root words, prefixes, and suffixes.

  • Rules for forming medical terms.

  • Comprehension of common terminology.

• Terminology Related to the Digestive and Respiratory Systems

  • Names of organs and common diseases.

  • Usage of terms in patient files.

  • Translating terms for administrative purposes.

• Medical Procedure Terminology

  • Laboratory tests, radiology, and examinations.

  • Terminology used to describe treatments.

  • Understanding medical symbols and abbreviations.

• Clinic Workflow Organization

  • Preparing patient files and identification cards.

  • Monitoring attendance and departure of patients.

  • Coordinating between doctors and patients.

• Patient Appointment Management

  • Scheduling appointments accurately.

  • Sending alerts and reminders.

  • Managing cancellations and rescheduling.

• Handling Special Cases and Emergencies

  • Differentiating routine from urgent cases.

  • Communicating promptly with medical staff.

  • Documenting case details accurately.

• Types of Medical Records

  • Paper and electronic files.

  • Key content of medical records.

  • Differences between medical and administrative records.

• Data Updates and Visit Documentation

  • Regular data entry.

  • Documenting medical notes.

  • Maintaining chronological order.

• Records Retention and Archiving Policies

  • Legal retention periods.

  • Security and privacy requirements.

  • Procedures for disposal or transfer of records.

• Work Ethics in Healthcare

  • Respecting patient privacy and dignity.

  • Maintaining integrity and professionalism.

  • Adhering to defined role boundaries.

• Medical Confidentiality and Legal Compliance

  • Definition of confidentiality in healthcare.

  • Legal consequences of information breaches.

  • Continuous awareness of policies and regulations.

• Professionalism in the Workplace

  • Appropriate appearance and conduct.

  • Managing emotions and workplace pressure.

  • Respecting administrative hierarchy.

• Clinic Management Software

  • Appointment scheduling systems.

  • Electronic file archiving programs.

  • Managing billing and payments.

• Word Processing and Typing Skills

  • Writing medical reports.

  • Formatting forms and certificates.

  • Using standardized templates.

• Digital Environment in Healthcare

  • Healthcare Information Systems (HIS).

  • Protecting digital data.

  • Supporting digital transformation.

• Secretary’s Role in Coordination

  • Organizing medical meetings.

  • Preparing shared schedules.

  • Following up on recommendations.

• Dealing with Suppliers and External Entities

  • Communication with insurance companies.

  • Following up on orders and purchases.

  • Preparing necessary documentation.

• Daily Administrative Problem-Solving

  • Immediate response to urgent situations.

  • Recording notes and recommendations.

  • Improving workflow and internal operations.

• Career Development

  • Advancement in administrative positions.

  • Acquiring additional professional skills.

  • Participating in conferences and specialized courses.

• Performance Measurement and Quality Assurance

  • Key performance indicators for secretarial work.

  • Tools for evaluating office performance.

  • Contributing to improving healthcare quality.

• Keeping Up with Healthcare Updates

  • Monitoring medical developments.

  • Adapting to technological changes.

  • Commitment to continuous learning.