The British Academy for Training and Development offers this training program on Total Quality Management (TQM) Strategies, recognizing the critical role of TQM in ensuring the success of any company or organization. This program helps develop and enhance work methods and systems to continuously reach a high-quality level in line with the latest global standards and market requirements.

Total Quality Management strategies provide a comprehensive approach aimed at improving the quality of products, services, and organizational processes. Defining and implementing TQM standards and strategies is essential for management teams to continuously evaluate and enhance production. Attending this training is crucial for company employees to form specialized teams responsible for monitoring production processes and reporting progress to management.

Who Should Attend?

• Quality managers and supervisors.
• Continuous improvement staff.
• Professionals in the field of operations management.
• Project leaders and managers.
• Students and graduates of engineering, management and administrative sciences.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• The concept of total quality and its importance in improving organizational performance and meeting customer needs.
• The principles of comprehensive quality and the foundations upon which it is based.
• How to apply various tools and techniques associated with total quality management, such as process analysis, statistical control charts, and continuous improvement techniques.
• How to apply total quality strategies in a variety of industries and sectors, including services and manufacturing.
• The role of leadership and management commitment in achieving comprehensive quality and building a supportive quality culture.

• Concepts and Foundations of Total Quality Management

  • Evolution of quality management over time

  • Differences between traditional quality and total quality

  • Importance of quality in enhancing organizational reputation and sustainability

• TQM Management Framework

  • Key principles of TQM

  • Role of leadership in adopting and implementing quality

  • Relationship between quality and organizational innovation

• Building a Quality Culture in Organizations

  • Importance of organizational culture in supporting quality initiatives

  • Responsibility of top management in promoting quality values

  • Engaging employees in continuous improvement initiatives

• Strategic Quality Planning

  • Developing a vision and mission for quality within the organization

  • Setting objectives and performance indicators linked to quality

  • Integrating quality principles into the overall strategic plan

• TQM Tools and Techniques

  • Using process maps and analysis methods

  • Applying cause-and-effect diagrams to identify problem sources

  • Utilizing statistical tools for performance monitoring

• Process Analysis and Improvement

  • Steps to analyze operational process flows

  • Identifying weaknesses and areas of waste

  • Designing continuous improvement plans based on scientific methods

• Performance Management Based on Quality Principles

  • Identifying and tracking key performance indicators (KPIs)

  • Analyzing the relationship between performance and organizational quality

  • Developing systems for sustainable performance measurement and analysis

• Risk Management and Quality

  • Concept of risk management within TQM

  • Identifying risk sources and their impact on results

  • Developing effective prevention and response mechanisms

• Global Quality Standards

  • Overview of key international standards such as ISO 9001

  • Steps to implement standards within an organization

  • Importance of periodic reviews to maintain compliance

• Accreditation and Quality Audits

  • Methodology for preparing and conducting internal audits

  • Responsibilities of audit teams and effective documentation

  • Following up on recommendations and proposed improvements

• Leadership and Motivation in a Quality Environment

  • Role of leaders in reinforcing a quality culture

  • Using motivation to enhance performance and commitment

  • Effective communication as a core component of a quality environment

• Managing Quality Teams and Projects

  • Forming cross-functional quality teams

  • Clear role and responsibility assignment

  • Promoting collaboration to achieve shared objectives

• Customer Satisfaction and Service Improvement

  • Importance of measuring customer satisfaction to enhance performance

  • Analyzing feedback and using it for improvement

  • Strategies for enhancing positive customer experiences

• Complaint Management and Customer Expectations

  • Professional methods to receive and address complaints

  • Transforming feedback into continuous improvement opportunities

  • Building effective systems to anticipate future customer needs

• Continuous Improvement and Organizational Excellence

  • Concept of continuous improvement (Kaizen) and practical applications

  • Applying the PDCA cycle (Plan-Do-Check-Act) to develop processes

  • Building a culture of improvement as a core element of quality

• Sustainability of Quality and Organizational Excellence

  • Principles of the European Foundation for Quality Management (EFQM) Model

  • Integrating innovation into the quality system to achieve excellence

  • Strategies to maintain long-term quality sustainability